Privacy Policy — Guzman y Gomez Delivery Australia
Privacy Policy
This policy explains how this website handles personal information. It applies to visitors who browse the guide and to anyone who writes to us through the contact form. This site is an informational guide to Guzman y Gomez and GYG delivery choices in Australia. It does not take orders or payments.
On this page
Reading this guide does not require an account. Only the contact form collects details you type in.
Information We Collect
We collect two kinds of information. The first is what you send us directly. The second is limited technical information created when pages are viewed.
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Details you provide
Name, email address, and the text of your message when you use the contact form. We ask only for what is needed to understand and answer the enquiry about Guzman y Gomez delivery, menu, or coverage.
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Technical visit information
Browser type, pages viewed, time spent on a page, and approximate location derived from an IP address. This is used in aggregate to see which GYG topics readers find useful.
We do not collect payment information, and we do not ask for it. Do not include card numbers or banking details in a contact message.
How We Use Information
Submitted information is used to reply to enquiries and to keep the guide accurate. If readers ask about the same dish, delivery step, or suburb, we review that page and clarify it.
What we do and do not do
- Respond to your message and follow up where a reply needs clarification.
- Count page reads in aggregate to decide what to update next.
- We do not sell personal information.
- We do not add contact addresses to marketing lists without separate, explicit consent.
If you wrote about a late-night order, a group order, or a menu question, we keep the thread only long enough to close the enquiry.
Legal Basis and Consent
Where you submit a form, you consent to us using that information to reply. Where technical data is collected, it supports the legitimate operation and improvement of the site. You can withdraw consent for future contact at any time by asking us to stop corresponding with you.
Form submissions
Consent given at the point of sending. We use the address once to answer, then only for reasonable follow-up you would expect, such as confirming a detail you asked about.
Site operation
Technical logs help keep pages working, detect misuse, and understand which delivery and menu explanations are read. This processing is limited to running and improving an informational site.
Withdrawing consent
Reply to our message or send a new note through the contact page asking us not to write back. We will confirm that no further correspondence will follow, apart from that confirmation.
Sharing and Disclosure
We do not share personal information with third parties for their own marketing. Limited disclosure may occur where required by law, or where a service provider processes data on our behalf under our instructions.
For example, an email host that delivers a reply, or a hosting provider that stores form messages, may handle the data to provide that service. Any such provider is bound to use the data only for the purpose we specify and to protect it appropriately.
What this means in practice
No data sale. No list sharing with restaurants, delivery apps, or advertisers. If law requires disclosure, we limit it to what is required and keep a record of the request.
A quiet record: enquiries are kept only while needed, then removed.
Retention
Contact enquiries are retained for as long as needed to handle the request and any reasonable follow-up, after which they are deleted. Technical logs are kept for a shorter period consistent with site operation and security.
You can request earlier deletion of your enquiry. If a thread is still open, we will close it first so your question is not left unanswered, then remove the stored message.
Your Rights
You may request access to the personal information we hold about you, ask for corrections, or request deletion. You may also object to certain processing.
- Access: ask what we hold from a message you sent.
- Correction: tell us if a name or email was typed incorrectly.
- Deletion: ask us to remove an enquiry before the routine deletion point.
- Objection: ask us not to process the enquiry further.
To make a request, use the contact details on this site and describe what you need. We will respond within a reasonable period and may ask for enough detail to find the right message.
Cookies and Tracking
This site uses cookies and similar technologies. The cookie policy explains what they are and how you can control them through your browser settings.
Blocking cookies may affect how parts of the site function, such as remembering a consent choice, but it will not prevent you from reading the Guzman y Gomez delivery guide.
Read the cookie policyChanges to This Policy
We may update this policy to reflect changes in practice or legal requirements. The current version is the one published on this page, dated 13 October 2026.
Continued use of the site after an update indicates acceptance of the revised policy. If a change affects how contact enquiries are handled, we will describe it here in plain terms.
Read the terms of serviceContact
For privacy questions or requests relating to your personal information, use the contact form or the address published on the contact page. Please include enough detail for us to identify your enquiry, such as the email you wrote from and the approximate date.
We do not charge a fee for reasonable access requests. If a request is unclear, we will ask for clarification rather than refuse it.
Shop 4, 120 Spencer Street, Melbourne VIC 3000, Australia
+61 3 9670 4582, [email protected]
Mon–Sun: 10:00–22:00
Next steps
Send a privacy request, review cookie controls, or check the terms that govern use of this guide.
Go to the contact pagePrefer to browse first? Start with Home or Menu for Delivery.