Contact
Contact This GYG Delivery Guide
Use this page to ask about menu travel, delivery coverage, or planning a group order. We answer questions about the guide and about ordering Guzman y Gomez in Australia. We can not take orders, change an existing one, or speak on behalf of any restaurant.
Melbourne CBD site: Shop 4, 120 Spencer Street, Melbourne VIC 3000 · +61 3 9670 4582
What we can help with
We answer questions about ordering channels, delivery-friendly Guzman y Gomez menu items, group order sizing, and how coverage works across suburbs and trading hours. If you are unsure whether a fragile item will survive the trip, or whether direct ordering suits your situation better than a marketplace, that is the kind of question we handle.
Tell us your suburb, who you order through, and what you are trying to put together. For GYG group orders, headcount and serving time help us give a useful answer. We are also glad to hear when something on the site is unclear, since that is how the guide improves.
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Menu travel and packaging
Which burritos, bowls, nachos and sides tend to arrive well, and how to pack sauces and extras separately.
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Delivery coverage and channels
How direct pickup, store delivery and marketplaces differ by suburb, distance and trading hours.
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Group sizing and timing
How much to allow per person, when to stagger pickup, and what to confirm with the store the day before.
What we can not help with
We do not process orders, issue refunds, or track a delivery in progress. If your order is late, missing an item, or wrong, contact the restaurant or the platform you ordered through — they can act on it in ways we cannot.
We also can not confirm current prices, hours, or live availability for a specific store, because those change and we do not hold live data. Please do not send payment details through this form.
Compare ordering channelsUsing the form
Send your question with enough detail to answer it: which suburb or area you are asking about, which channel you use, and roughly what you are trying to order. Questions about group sizes and timing are easiest when you include headcount and deadline.
Store address and phone
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Address
Shop 4, 120 Spencer Street, Melbourne VIC 3000, Australia
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Phone
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Email
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Hours
Mon–Sun: 10:00–22:00. Trading hours vary by outlet and by day.
These details are for the Melbourne CBD site; other outlets have their own contact information. For anything relating to an active order, calling the store that made your food is faster than contacting us.
Find the Spencer Street site before you call about pickup.
Check coverage areas
Response times and limits
We aim to reply to genuine questions, but this is a small operation and replies are not instant. Most answers arrive within a couple of working days. If you are working to a lunch or event deadline, send your note early so there is time for a follow-up.
Questions that need current store data may get a pointer to the right source rather than a direct answer, because that source is more reliable than anything we could tell you. Keep messages to one topic where you can. If your question involves a strict dietary requirement, confirm directly with the store before ordering.
Add suburb, channel, and what you want to order so we do not have to ask twice.
For offices and parties, include headcount, date, and whether you need delivery or pickup.
For late or incorrect orders, call the store or your delivery app directly for the fastest fix.
Before you send — make it answerable in one reply
Privacy and your details
When you send a message, we use the details you provide to answer it and for nothing else. We do not sell contact information, and we do not add you to marketing lists.
You can ask us to delete a message you have sent. The privacy policy sets out handling in full, and the cookie policy explains what the site stores in your browser.
Quick answers before you write
These cover the questions we see most about this GYG delivery guide, so you can decide whether to send a note or head straight to the right page.
Can you change or track my Guzman y Gomez order?
No. We are an independent guide, not the store or the delivery app. For late, missing, or incorrect items, contact the restaurant that made your food or the platform you ordered through.
What should I include for a group order question?
Headcount, suburb, date and time, plus whether you plan pickup or delivery. That lets us suggest delivery-friendly splits and what to confirm with the Spencer Street team on +61 3 9670 4582.
Can you confirm prices or opening hours?
Not reliably. Prices, hours and availability change by store and day. We will point you to the store or channel that holds live data rather than guess.
How do you use my contact details?
Only to answer your message. We do not sell details or add you to marketing lists, and you can ask us to delete your note at any time.
Still weighing pickup against delivery?
Compare fees, timing and packaging notes first.